:root {
  --ouv-navy: #00145e;
  --ouv-navy-deep: #00154a;
  --ouv-text: #1a1a1a;
  --ouv-muted: #5a6577;
  --ouv-border: #cfd6e0;
  --ouv-bg: #ffffff;
  --ouv-soft: #f5f7fa;
  --ouv-green: #2e8b57;
  --ouv-green-hover: #247248;
  --ouv-danger: #b42318;
}

* { box-sizing: border-box; }

body.ouvidoria-page {
  margin: 0;
  font-family: "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  color: var(--ouv-text);
  background: var(--ouv-bg);
  line-height: 1.55;
}

.ouv-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  padding: 0.85rem 1.25rem;
  border-bottom: 1px solid #e6ebf2;
  background: #fff;
}

.ouv-top img {
  height: 42px;
  width: auto;
  display: block;
}

.ouv-top a {
  color: var(--ouv-navy);
  text-decoration: none;
  font-size: 0.92rem;
  font-weight: 600;
}

.ouv-banner {
  background: var(--ouv-navy);
  color: #fff;
  text-align: center;
  padding: 1.35rem 1.25rem;
}

.ouv-banner h1 {
  margin: 0;
  font-size: clamp(1.15rem, 2.4vw, 1.65rem);
  font-weight: 700;
  letter-spacing: 0.01em;
}

.ouv-wrap {
  width: min(920px, calc(100% - 2rem));
  margin: 0 auto;
  padding: 1.75rem 0 3rem;
}

.ouv-intro p {
  margin: 0 0 1rem;
  color: #222;
  font-size: 0.98rem;
}

.ouv-intro strong {
  font-weight: 700;
}

.ouv-checklist {
  list-style: none;
  margin: 0 0 1.25rem;
  padding: 0;
}

.ouv-checklist li {
  margin: 0.15rem 0;
  padding-left: 0.15rem;
}

.ouv-form-card {
  margin-top: 1.5rem;
  padding-top: 0.5rem;
  border-top: 1px solid #e8edf3;
}

.ouv-form-card > h2 {
  margin: 0 0 1.25rem;
  font-size: 1.05rem;
  font-weight: 600;
  color: #333;
}

.ouv-field {
  margin-bottom: 1.15rem;
}

.ouv-field label {
  display: block;
  font-weight: 700;
  margin-bottom: 0.35rem;
  color: #222;
}

.ouv-field .req {
  color: #d94841;
  margin-left: 0.15rem;
}

.ouv-hint {
  display: block;
  margin: 0.2rem 0 0.45rem;
  color: var(--ouv-muted);
  font-size: 0.86rem;
  font-weight: 400;
}

.ouv-field input[type="text"],
.ouv-field input[type="email"],
.ouv-field input[type="number"],
.ouv-field textarea {
  width: 100%;
  border: 1px solid var(--ouv-border);
  border-radius: 4px;
  padding: 0.7rem 0.8rem;
  font: inherit;
  background: #fff;
}

.ouv-field input:focus,
.ouv-field textarea:focus {
  outline: 2px solid rgba(0, 20, 94, 0.25);
  border-color: var(--ouv-navy);
}

.ouv-anon {
  display: flex;
  align-items: flex-start;
  gap: 0.55rem;
  margin: 0 0 1.25rem;
  padding: 0.85rem 1rem;
  background: var(--ouv-soft);
  border-radius: 6px;
  border: 1px solid #e2e8f0;
  cursor: pointer;
}

.ouv-anon input {
  margin-top: 0.2rem;
  flex: 0 0 auto;
}

#identity-fields[hidden] {
  display: none !important;
}

.ouv-editor-wrap {
  border: 1px solid var(--ouv-border);
  border-radius: 4px;
  overflow: hidden;
  background: #fff;
}

.ouv-attach {
  margin-top: 0.75rem;
}

.ouv-attach-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  background: none;
  border: 0;
  color: #0b6bcb;
  font: inherit;
  font-weight: 600;
  cursor: pointer;
  padding: 0;
}

.ouv-attach-btn:hover {
  text-decoration: underline;
}

.ouv-attach-name {
  display: block;
  margin-top: 0.35rem;
  color: var(--ouv-muted);
  font-size: 0.88rem;
}

.ouv-captcha {
  display: flex;
  align-items: center;
  margin: 1.25rem 0 1.5rem;
  padding: 0.75rem 0.9rem;
  background: #efefef;
  border: 1px solid #d7d7d7;
  border-radius: 4px;
  max-width: 360px;
}

.ouv-captcha-box {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  width: 100%;
  border: 0;
  background: transparent;
  padding: 0.2rem 0;
  font: inherit;
  cursor: pointer;
  text-align: left;
}

.ouv-captcha-box:disabled {
  cursor: default;
}

.ouv-captcha-check {
  width: 28px;
  height: 28px;
  border: 2px solid #8a93a3;
  border-radius: 4px;
  background: #fff;
  flex: 0 0 auto;
  position: relative;
}

.ouv-captcha-box.is-loading .ouv-captcha-check {
  border-color: transparent;
  background: transparent;
}

.ouv-captcha-box.is-loading .ouv-captcha-check::after {
  content: '';
  position: absolute;
  inset: 0;
  border-radius: 50%;
  border: 2px solid #c5ccd8;
  border-top-color: #0b6bcb;
  animation: ouv-spin 0.75s linear infinite;
}

.ouv-captcha-box.is-passed .ouv-captcha-check {
  border-color: #2e8b57;
  background: #2e8b57;
}

.ouv-captcha-box.is-passed .ouv-captcha-check::after {
  content: '';
  position: absolute;
  left: 7px;
  top: 3px;
  width: 7px;
  height: 13px;
  border: solid #fff;
  border-width: 0 2px 2px 0;
  transform: rotate(45deg);
  animation: none;
}

.ouv-captcha-label {
  font-weight: 600;
  color: #222;
}

.ouv-captcha-status {
  margin-left: auto;
  color: #5a6577;
  font-size: 0.85rem;
}

.ouv-captcha-box.is-passed .ouv-captcha-status {
  color: #2e8b57;
  font-weight: 600;
}

@keyframes ouv-spin {
  to { transform: rotate(360deg); }
}

.ouv-captcha input[type="number"],
.ouv-captcha .math {
  display: none;
}

.ouv-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
}

.ouv-btn {
  appearance: none;
  border-radius: 4px;
  border: 1px solid transparent;
  padding: 0.7rem 1.15rem;
  font: inherit;
  font-weight: 700;
  cursor: pointer;
}

.ouv-btn-primary {
  background: var(--ouv-green);
  color: #fff;
}

.ouv-btn-primary:hover {
  background: var(--ouv-green-hover);
}

.ouv-btn-secondary {
  background: #fff;
  border-color: #b7c0cc;
  color: #333;
}

.ouv-btn-secondary:hover {
  background: #f7f9fc;
}

.ouv-alert {
  margin: 0 0 1rem;
  padding: 0.85rem 1rem;
  border-radius: 6px;
  font-size: 0.95rem;
}

.ouv-alert-error {
  background: #fef3f2;
  color: var(--ouv-danger);
  border: 1px solid #fecdca;
}

.ouv-alert-success {
  background: #ecfdf3;
  color: #067647;
  border: 1px solid #abefc6;
}

.ouv-success-box {
  border: 1px solid #cfe3d5;
  background: #f6fff9;
  border-radius: 8px;
  padding: 1.25rem 1.35rem;
  margin: 1rem 0 2rem;
}

.ouv-success-box h2 {
  margin: 0 0 0.65rem;
  color: var(--ouv-navy);
}

.ouv-success-box code,
.ouv-track-link {
  display: inline-block;
  word-break: break-all;
  background: #fff;
  border: 1px solid #d5deea;
  border-radius: 4px;
  padding: 0.55rem 0.7rem;
  margin: 0.4rem 0 0.8rem;
  font-size: 0.92rem;
}

.ouv-track-card {
  border: 1px solid #d9e1ec;
  border-radius: 8px;
  padding: 1.25rem;
  background: #fff;
}

.ouv-track-meta {
  display: grid;
  gap: 0.55rem;
  margin-bottom: 1rem;
}

.ouv-track-meta div {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.ouv-track-meta span {
  color: var(--ouv-muted);
  min-width: 7rem;
}

.ouv-status {
  display: inline-block;
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  font-size: 0.82rem;
  font-weight: 700;
  background: #e8eef8;
  color: var(--ouv-navy);
}

.ouv-status-under_review { background: #fff4d6; color: #8a5b00; }
.ouv-status-closed { background: #e8f8ef; color: #0f6b3a; }

.ouv-description {
  border-top: 1px solid #e6ebf2;
  padding-top: 1rem;
}

.ouv-description h3 {
  margin: 0 0 0.6rem;
  font-size: 1rem;
}

.hp-field {
  position: absolute !important;
  left: -10000px !important;
  width: 1px !important;
  height: 1px !important;
  overflow: hidden !important;
}

@media (max-width: 640px) {
  .ouv-top { padding: 0.75rem 1rem; }
  .ouv-wrap { width: calc(100% - 1.5rem); }
  .ouv-actions { flex-direction: column; }
  .ouv-btn { width: 100%; }
}